Flower Delivery FAQ

Everything you need to know about ordering flowers from Summer's Winter. Can't find your answer? WhatsApp us at +65 8298 6001 — we reply fast.

Ordering & Payment

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), processed securely through Stripe over an SSL-encrypted connection. We also accept PayNow and PayLah! — select the PayNow/PayLah option at checkout and follow the instructions.

PayNow UEN: T20LL0657L (Summer's Winter Florist LLP) — please include your name in the payment description. For bank transfers, WhatsApp us a screenshot of the payment as proof.

Can I order via WhatsApp instead of the website?

Yes. WhatsApp us at +65 8298 6001 for urgent orders, customised bouquets, bulk or corporate orders, and anything not listed on the website.

Can I customise a bouquet?

Yes — different wrapping colours are available under Special Requests on each product, and fully customised bouquets can be arranged via WhatsApp. Each customised order includes one (1) round of changes free after the design is confirmed; further changes are chargeable depending on complexity. See our Terms & Conditions for details.

Can I include a card message?

Yes, every order includes a complimentary card message — just fill it in when ordering. Card messages are kept private between sender and recipient. If you'd like to stay anonymous, leave your name out of the message and we won't reveal it.

Delivery

Do you offer free delivery?

Yes — free island-wide delivery within the standard window of 12PM–6PM on your chosen date.

Can I choose a specific delivery time?

Free delivery follows the courier's route, so we can't promise exact times within the 12PM–6PM window. If you need a specific timing, select a timed slot on the ordering page or WhatsApp us — additional charges apply for timed delivery.

Do you do same-day delivery?

Yes, same-day delivery is available for many of our fresh bouquets — the earliest available date is shown when you select your delivery date at checkout. For urgent same-day orders, WhatsApp us at +65 8298 6001 to confirm before ordering.

What happens if the recipient isn't home?

Our courier will contact the recipient. If no one is available, you may authorise us to leave the flowers at the doorstep or with a receptionist — delivery is then considered complete. If delivery fails due to an incorrect address or an uncontactable recipient, a re-delivery fee applies, so please double-check the address and contact number.

Can you deliver to hospitals, offices, or army camps?

Yes, we deliver to all of these — just a few things to note so everything goes smoothly:

Hospitals: please provide the ward number and patient's name with your order. For ICU deliveries, kindly check with us first or ensure the hospital allows flowers in the unit, as policies vary.

Army camps: deliveries are strictly to the guardhouse only, and the recipient will need to collect from there.

For these locations, we ask that you (or the recipient) stay contactable throughout the delivery timeframe so we can reach you for the most immediate course of action if anything comes up. If we're unable to reach anyone, our courier will have to leave, and a re-delivery fee applies for another attempt.

Will I know when my flowers are delivered?

Yes — our courier photographs the arrangement in good condition at the point of delivery as proof of fulfilment. We don't send the photo by default, so if you'd like to receive it, just WhatsApp us and we'll be happy to share it.

Cancellations & Refunds

How do I cancel or change my order?

WhatsApp us at +65 8298 6001. More than 24 hours before the delivery slot: 50% refund or 100% store credit (valid 3 months), or reschedule the delivery date. Less than 24 hours before: strictly no refunds or changes, as flowers are perishable and preparation begins in advance.

Why is only a 50% refund given, not a full refund?

Once an order is placed, work begins almost immediately — flowers are procured ahead of your delivery date and cannot be reused once allocated, and admin and payment-processing costs are incurred. The 50% refund / 100% store credit option keeps things fair to our team and other customers. Customised, preserved, balloon, bulk, corporate, and event orders may not be refundable once materials are purchased or prepared.

How long do refunds take?

Approved refunds are processed via Stripe to your original payment method and usually reflect within 2 weeks, depending on your bank. A refund receipt is emailed once processed. For bank-transfer refunds, WhatsApp us at +65 8298 6001.

Flowers & Freshness

Will my bouquet look exactly like the photo?

Every bouquet is hand-arranged and hand-wrapped, so no two are identical — photos are for illustration of the overall look and colour theme. If a main bloom is unavailable, we'll contact you to arrange a suitable replacement of equal or higher value; filler flowers may vary while keeping the intended style. Rest assured, your bouquet will be beautiful, always.

How long will my flowers last?

Fresh flowers are in their best condition for at least a day and, with proper care, often much longer — see our Flower Care guide. Keep blooms away from direct sunlight and heat. For events, we recommend delivery or self-collection on the actual day. Balloons stay inflated for at least a day and deflate gradually over time.

Do you sell flowers that last longer than fresh ones?

Yes — explore our dried & preserved flowers and soap flowers, which keep for months to years with minimal care.

Self-Collection & Studio

Can I self-collect my order?

Yes, by appointment — WhatsApp us to arrange a collection time. Our studio is at 25 Bukit Batok Cres, #02-02 The Elitist, Singapore 658066. Studio hours: Mon–Sat 10AM–5PM, Sunday 10AM–1PM. Uncollected orders are held for a maximum of 1 day.

Still have questions?

WhatsApp us at +65 8298 6001 (messages only) — we'll be happy to assist. By placing an order, you acknowledge and agree to our Terms & Conditions, including our payment, cancellation, and delivery policies.