Flower Delivery FAQ

Everything you need to know about ordering flowers from Summer's Winter. Can't find your answer? WhatsApp us at +65 8298 6001 — we reply fast.

Ordering & Payment

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), processed securely through Stripe over an SSL-encrypted connection. We also accept PayNow and PayLah! — select the PayNow/PayLah option at checkout and follow the instructions.

PayNow UEN: T20LL0657L (Summer's Winter Florist LLP) — please include your name in the payment description. For bank transfers, WhatsApp us a screenshot of the payment as proof.

Can I order via WhatsApp instead of the website?

Yes. WhatsApp us at +65 8298 6001 for urgent orders, customised bouquets, bulk or corporate orders, and anything not listed on the website.

Can I customise a bouquet?

Yes — different wrapping colours are available under Special Requests on each product, and fully customised bouquets can be arranged via WhatsApp. Each customised order includes one (1) round of changes free after the design is confirmed; further changes are chargeable depending on complexity. See our Terms & Conditions for details.

Can I include a card message?

Yes, every order includes a complimentary card message — just fill it in when ordering. Card messages are printed, not handwritten, so they're always easy to read. Card messages are kept private between sender and recipient. If you'd like to stay anonymous, leave your name out of the message and we won't reveal it.

Delivery

Do you offer free delivery?

Yes — free island-wide delivery* within the standard window of 12PM–6PM on your chosen date. During peak periods such as Valentine's Day and Mother's Day, deliveries run from 9AM to 6PM.

*A surcharge applies to a few remote or restricted locations: Tuas (+$15); Penjuru, Sentosa, Lim Chu Kang, Benoi Road and army camps (+$10, army camps to the guardhouse only); and other remote or restricted areas such as Changi Airport and Jewel (from +$10). Deliveries to restaurants, shops and other non-hotel venues at Marina Bay Sands may carry a $10 surcharge; delivery to the Marina Bay Sands hotel has no surcharge. See our delivery page for the full list.

Can I choose a specific delivery time?

Free delivery follows the courier's route, so we can't promise exact times within the 12PM–6PM window. If you need a specific timing, select a timed slot on the ordering page or WhatsApp us. A 1-hour slot is $25 ($50 on Valentine's Day), and midnight delivery between 11.30PM and 12AM is $45.

Do you do same-day delivery?

Yes. Order by 12.30PM for same-day delivery on many of our fresh bouquets — the earliest available date is shown when you select your delivery date at checkout. Past the cut-off or in a hurry? WhatsApp us at +65 8298 6001 and we'll tell you whether it can still go out today.

What happens if the recipient isn't home?

Our courier will contact the recipient. If no one is available, you may authorise us to leave the flowers at the doorstep or with a receptionist — delivery is then considered complete. If delivery fails due to an incorrect address or an uncontactable recipient, a re-delivery fee applies, so please double-check the address and contact number.

Can you deliver to hospitals, offices, or army camps?

Yes, we deliver to all of these — just a few things to note so everything goes smoothly:

Hospitals: please provide the ward number and patient's name with your order. For ICU deliveries, kindly check with us first or ensure the hospital allows flowers in the unit, as policies vary.

Army camps: deliveries are strictly to the guardhouse only, and the recipient will need to collect from there.

For these locations, we ask that you (or the recipient) stay contactable throughout the delivery timeframe so we can reach you for the most immediate course of action if anything comes up. If we're unable to reach anyone, our courier will have to leave, and a re-delivery fee applies for another attempt.

Will I know when my flowers are delivered?

Yes — our courier photographs the arrangement in good condition at the point of delivery as proof of fulfilment. We don't send the photo by default, so if you'd like to receive it, just WhatsApp us and we'll be happy to share it.

Cancellations & Refunds

How do I cancel or change my order?

WhatsApp us at +65 8298 6001. More than 24 hours before the delivery slot: 50% refund or 100% store credit (valid 3 months), or reschedule the delivery date. Less than 24 hours before: strictly no refunds or changes, as flowers are perishable and preparation begins in advance.

Why is only a 50% refund given, not a full refund?

We offer a 50% refund or 100% store credit, not a full refund, because flowers are procured and preparation begins almost immediately after your order is placed. Flowers already allocated to your order cannot be reused, and admin and payment-processing costs are incurred regardless. This keeps things fair to our team and other customers. Customised, preserved, balloon, bulk, corporate, and event orders may not be refundable once materials are purchased or prepared.

How long do refunds take?

Approved refunds are processed via Stripe to your original payment method and usually reflect within 2 weeks, depending on your bank. A refund receipt is emailed once processed. For bank-transfer refunds, WhatsApp us at +65 8298 6001.

Flowers & Freshness

Will my bouquet look exactly like the photo?

Every bouquet is hand-arranged and hand-wrapped, so no two are identical. Photos show the overall look and colour theme; size, wrapping and the placement of flowers can vary. If a flower, colour or material is unavailable, we replace it with one of equal or higher value in a similar style and colour palette, and for significant substitutions we will try to contact you first.

My flowers arrived closed, not fully open. Is something wrong?

No, we do this on purpose. A flower that arrives fully open in Singapore's heat is already near the end of its life, so we send flowers fresh and still partly closed. They open over the following days and last longer. How far they open depends on the variety. What we guarantee is flowers that are fresh on the day of delivery. Our Flower Care guide shows how to help them open well.

I'm not happy with my bouquet. What should I do?

Please tell us first. WhatsApp +65 8298 6001 within 24 hours of delivery with your order number and clear photos of the full arrangement. We'll look into it, and approved claims are put right with a replacement, store credit or a partial refund. After 24 hours, or without photos, we can't assess it, because flowers change quickly.

How long will my flowers last?

Fresh flowers are in their best condition for at least a day and, with proper care, often much longer — see our Flower Care guide. Keep blooms away from direct sunlight and heat. For events, we recommend delivery or self-collection on the actual day. Balloons stay inflated for at least a day and deflate gradually over time.

Do you sell flowers that last longer than fresh ones?

Yes — explore our dried & preserved flowers and soap flowers, which keep for months to years with minimal care.

Self-Collection

Can I self-collect my order?

Yes, by appointment. WhatsApp us at +65 8298 6001 to arrange a collection time and we will send you the collection address. Collection hours: Mon–Sat 10AM–5PM, Sunday 10AM–2PM. Uncollected orders are held for a maximum of 1 day.

Our Team & Service

Can you refuse an order or stop assisting a customer?

Yes, though it's rare. We serve every customer with care and respect, and we ask the same for our team. If a customer is abusive, harassing or threatening towards our staff, or makes demands that are unreasonable or in bad faith, we may decline or cancel the order, refuse future orders, and stop further after-sales assistance. If we cancel before preparation has begun, we refund the amount paid for that order. Genuine quality claims sent within 24 hours with photos are still assessed under our Terms & Conditions.

Still have questions?

WhatsApp us at +65 8298 6001 (messages only) or email swfloristsg@gmail.com — we'll be happy to assist. By placing an order, you acknowledge and agree to our Terms & Conditions, including our payment, cancellation, and delivery policies.