Terms & Condition (Peak Period)

Terms & Conditions – Peak Period

Dear Customer,
Please take a moment to read the terms below. By placing an order and making payment, you agree to these Terms & Conditions.

Ensure the recipient’s address, contact number, and gift message are correct.
During peak periods, most changes cannot be accommodated.
Minor amendments (e.g., recipient details, greeting messages, or switching from self-collection to delivery) require a $15 admin fee and must be requested at least 36 hours before delivery.
Contact us via WhatsApp @82983253 — emails may not be promptly responded to during peak periods.

Free delivery slots: 9am–6pm daily. No estimated time of arrival will be provided. You may contact us via WhatsApp to check the delivery status.
1-hour specific delivery (Peak Period): $35, limited slots, subject to availability.
Some peak dates do not allow specific time slots. For specific times, choose self-collection or arrange a Grab delivery pickup from our office.
If the recipient is not home, flowers will be left at the doorstep unless instructed otherwise.
Redelivery fee if instructed not to leave at doorstep: $35. Courier completes all other deliveries first (usually after 6pm). Photo proof will be sent. Payment must be received before redelivery.
We are not responsible for missing or incorrect information, including incorrect or incomplete addresses, no answer, or non-cooperating condo security.

During peak periods, we cannot accommodate requests such as: call before delivery, taking a photo of the bouquet, or other special instructions.

STRICTLY NO REFUNDS for orders placed during peak periods.
Flowers are pre-ordered and perishable, and only a limited number of orders can be fulfilled.

Flowers are seasonal, and colors cannot be fully controlled.
We aim to replicate the product photos as closely as possible, but slight variations may occur due to flower growth and origin. Since every bouquet is hand-wrapped, small differences in appearance may also be present.
Flowers may be replaced without prior notice with the same or a higher value. Rest assured colour hues will stay the same.

If redelivery is requested on another day, a 60% fee of the purchase price applies.

The courier will inform the recipient of the sender unless anonymity is requested.
If anonymous, no sender information will be provided.

For enquiries, contact us via WhatsApp @82983253.