Terms & Condition (Peak Period)
Terms & Conditions for Peak PeriodDear customer please take sometime to read the terms and condition as below, upon order and payment, you will agree to our Terms & Condition as stated here.
- Please ensure that your recipient’s address, contact numbers, and gift messages are correct when placing your order.
Due to the high influx of orders, we will not be able to accommodate any amendments made to your orders made during Peak period. Any changes to greeting message, address or from self collection to free delivery etc. requested will incur a $15 admin fee. All changes for have to be made at least 36 hours in advance of delivery date. Please contact us on WhatsApp 8298 3253. We will not be able to promptly respond to all emails during this period.
- For Free Delivery Time slot, there will not be any estimated time of arrival or neither we would be able to inform you when our courier will be arriving, you may contact us via WhatsApp 8298 3253, we can check if it's delivered. A message or notification will be sent by us ( Summers' Winter ) to you once it has been delivered by our courier.
- During peak period dates, there are dates where we will not take in any specific time slots, what we have stated or provided upon ordering are the finalized time slots, we will not be able to accommodate any specific time slots during certain dates . For any specific time slots, you may opt to select self collection/ you can call a grab delivery to collect it at our office.
- During peak periods we will not be able to accommodate to changes in address, complimentary greeting cards, recipient name, special requests to call before delivery, take photo of the bouquet, etc.
- Our courier will inform the recipient whom is the sender, unless stated anonymous, by being anonymous we will not be providing any form of information from the sender.
- Please take note that there will be *STRICTLY NO REFUND* for orders place on these dates, as we can only cater to a certain number of orders, we seek your understanding on this matter. Because we preorder our flowers beforehand and flowers are perishable items.
- If recipient is not at home, or no one is answering to the door, we will leave the flowers at the doorstep, UNLESS instructed by sender specifically not to leave at doorstep. If instructed, we will charge $25 for redelivery, please take note that our courier will complete ALL other deliveries before resending the failed delivery. ( Note that it would be after 6pm) in such scenarios a photo would be sent to you to proof that our courier was at the stated address. We would only redeliver upon payment received.
- We do not bear any responsibility for any missing or wrong information. This extends to, but not exclusive of: incorrect address, no answer from both recipient and sender, incomplete address (no unit number, etc). We will contact you directly and payment has to be remitted prior to the re-delivery.
- As flowers are perishable items, do note that if sender wants to reschedule the redelivery to another day, a 60% fee of the purchase price will have to be borne by the customer.
- As flowers are seasonal and colours cannot be controlled. Our team of florist will try our best to match the product photo as close as possible, however there might be a slight difference in flower shade of colour due the different growth and origin of the flowers.
Do feel free to contact us if you have any more questions @ 𝟖𝟐𝟗𝟖 𝟑𝟐𝟓𝟑 (WhatsApp)