Terms & Conditions

Welcome to Summer's Winter ("we", "us", "our"). These Terms & Conditions govern all purchases made on summerswintersg.com or via WhatsApp. By placing an order, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

1. Orders & payment

All orders are confirmed only upon full payment in SGD. Prices may change without notice; the price at checkout applies. Changes to a confirmed order (delivery date, address, card message) must be requested via WhatsApp at +65 8298 6001 at least 1 working day before the delivery date and are subject to our confirmation. Same-day orders and customisation requests are subject to availability — please WhatsApp us before ordering if unsure.

It is the customer's responsibility to provide accurate order details, including the recipient's name, address, contact number, delivery date, and card message. We are not liable for non-delivery or wrong delivery arising from inaccurate details provided by the customer.

2. Product appearance & substitution

Every bouquet is hand-arranged and hand-wrapped. Product photos are for illustration only; actual products may vary in size, wrapping, and placement of flowers or materials. We are unable to provide an exact 1:1 replica of any photo.

Flower colours and varieties (e.g. hydrangeas) may vary due to seasonal availability and natural variation. Where a flower, colour, or material is unavailable, we reserve the right to substitute it with one of equal or higher value in a similar style and colour palette without prior notice. For significant substitutions we will endeavour to contact you first.

Balloons are inflated and wrapped manually and may differ slightly in shape. Balloons deflate gradually over time; this is normal and not a defect. Decals are not included unless stated — customised decals can be arranged via WhatsApp at additional cost.

Customised orders: each customised order includes one (1) round of changes free of charge after the design or details are confirmed. Any further changes are chargeable, with fees depending on the complexity of the change and the materials involved, and are subject to our preparation schedule. Changes requested after preparation has begun, or after materials have been purchased, may not be possible.

3. Delivery

We deliver island-wide in Singapore. Delivery timings are time windows, not exact times, and may be affected by traffic, weather, security clearance (condominiums, offices, hospitals, army camps), or peak-season volume. Missed timings due to such factors do not qualify for refunds.

If delivery fails because of an incorrect address, an uncontactable recipient, or no one available to receive the order, a re-delivery fee applies. If the sender authorises us to leave the order at the doorstep, with a receptionist, lobby, or any third party, delivery is deemed complete upon drop-off and risk passes to the recipient.

Some locations may reject or restrict deliveries (e.g. hospital wards, ICUs, army camps). If a location refuses the delivery, the order is considered fulfilled and re-delivery to an alternative address will incur a delivery fee.

Our courier may photograph the product in good condition at the point of delivery as proof of fulfilment.

4. Freshness, care & quality claims

Fresh flowers are perishable and weather-sensitive. We strongly recommend delivery or self-collection on the day of your event itself. We are not liable for withering, wilting, or damage occurring after the product has been delivered or collected in good condition, or arising from improper care (direct sunlight, heat, air-conditioning drafts, lack of water).

If you believe your order arrived damaged or significantly different from what was ordered, contact us via WhatsApp within 24 hours of delivery with clear photos of the full arrangement. Claims made after 24 hours, or without photos, cannot be assessed. Approved claims are remedied by replacement, store credit, or partial refund at our reasonable discretion. Minor variations in colour, wrapping, or flower placement are not defects.

5. Self-collection

Self-collection date, time, and location will be confirmed via WhatsApp. Orders not collected on the agreed date are considered fulfilled; we will hold uncollected fresh items for a maximum of 1 day and cannot guarantee their condition thereafter.

6. Cancellations & refunds

As flowers are fresh, perishable, and prepared specially for each confirmed order, all refund and cancellation requests are subject to order status, preparation stage, delivery timing, flower procurement, and customised item preparation. To cancel, WhatsApp us at +65 8298 6001.

More than 24 hours before the delivery time slot: the order is eligible for either a 50% refund or 100% store credit for future purchases on our website. Store credits are valid for 3 months from the date of issue. You may also opt to change the delivery date, subject to our preparation schedule, florist availability, and delivery availability.

Less than 24 hours before the delivery day: strictly no refund and no change of delivery date.

For large bouquet orders, refunds cannot be processed once flowers have been procured. For customised orders, preserved flower arrangements, balloon flowers, bulk, corporate, and event orders, condolence and opening stands, and large-quantity orders, cancellation or refund may not be possible once flowers, balloons, materials, add-ons, customised wording, props, or supplies have been purchased, prepared, reserved, or arranged.

During peak seasons (including Valentine's Day, Mother's Day, Graduation season, Christmas, Chinese New Year, and other major gifting periods), cancellation, refund, or change requests may be limited once the order is confirmed. Orders already prepared, packed, dispatched, or attempted for delivery are not eligible for refund or cancellation. Cancellations due to incorrect address, wrong recipient details, recipient unavailability, rejected delivery, restricted access, or failed contact are handled under our delivery and re-delivery policy (Section 3).

Approved refunds are made through the original payment method where possible and are usually reflected within 2 weeks, depending on your bank or payment provider; a refund receipt will be emailed once processed. Delivery fees for completed or attempted deliveries are non-refundable. We reserve the right to review all refund and cancellation requests on a case-by-case basis.

Initiating a chargeback or payment dispute without first contacting us to resolve the issue is a breach of these terms; we reserve the right to contest such disputes with our delivery records and photos.

7. Promotions & discount codes

Discount codes cannot be combined unless stated, must be applied at checkout, and cannot be applied retroactively. We may withdraw or amend promotions at any time, and may cancel orders that abuse a promotion or pricing error, with a full refund.

8. Peak periods

During peak occasions, specific delivery time slots cannot be guaranteed, designs may be subject to greater substitution, and prices, delivery fees, and minimum orders may differ from non-peak periods.

9. Intellectual property

All content on this site — including photos, designs, arrangement styles, and text — belongs to Summer's Winter and may not be reproduced or used commercially without our written consent. We may photograph our arrangements (including customised orders) for portfolio and marketing use, excluding personal card messages.

10. Liability

To the fullest extent permitted by Singapore law, our total liability for any order is limited to the amount paid for that order. We are not liable for indirect or consequential losses. We are not liable for delays or failures caused by events beyond our reasonable control, including severe weather, transport disruptions, supplier failures, or government restrictions (force majeure).

11. Personal data

We collect personal data (names, addresses, contact numbers, card messages) solely to fulfil your order, in compliance with the Personal Data Protection Act 2012 (PDPA). We do not sell your data. Card messages are treated as private between sender and recipient.

12. Right to refuse service

We are committed to serving every customer with care and respect, and we ask for the same in return. We reserve the right to decline or cancel any order, or refuse future service, where a customer is abusive, harassing, or threatening towards our staff, or where demands are unreasonable or made in bad faith. If we cancel an order under this clause before preparation has begun, we will refund the amount paid for that order.

13. General

These terms are governed by the laws of Singapore. If any provision is found unenforceable, the remaining provisions continue in force. We may update these terms from time to time; the version published at the time of your order applies.

14. Contact

Summer's Winter · summerswintersg.com
WhatsApp: +65 8298 6001 · Email: enquiry@summerswintersg.com